For Radius Gateway support or to request information about any of our products, please contact us between the hours of 9am to 5pm EST, Monday-Friday:
Phone: 877-298-4103 (North America) or +1-419-879-3224 (international)
Radius Gateway provides access to our technical support center during the standard warranty period. This access is only for those who have purchased the product directly from Radius Gateway. This access shall remain available during the life of the product warranty. Under no circumstance does Radius Gateway technical support extend beyond the standard one-year limited warranty unless the extended warranty is purchased.
The operating manual for the gateways (RG-301, RG-501h, and RG-5001hd) can be found here.
All Radius Gateway products carry a one-year limited warranty. For details, please click here.
A three-year extended warranty may be purchased on all Radius Gateway products (a small fee applies).
A valid RMA number must be issued before the return of any product. To initiate a return request, please email us at firstname.lastname@example.org or call us at 800-297-4103.